Refunds and Returns Policy

Effective Date: 1st May 2023

At Daniel Salt LTD, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we are here to help. This Refunds and Returns Policy explains our guidelines and procedures for returns and refunds.

1. Returns Eligibility

1.1 Unused Condition We accept returns for most products within [number of days] days from the date of delivery, provided that the item is in its original unused condition. The product must be returned in the original packaging, including any accessories, manuals, and documentation.

1.2 Exceptions The following items are not eligible for return:

• [List any specific items or categories that are not eligible for return]

2. Consumer Rights

In addition to our returns policy, your purchase may be protected by applicable consumer rights laws. These laws vary depending on your jurisdiction and may provide you with additional rights and remedies that cannot be waived by us. Please review your local laws to understand your rights.

3. Return Process

To initiate a return, please follow these steps:

3.1 Contact Customer Support Please contact our customer support team within 14 days from the date of delivery to request a return. You can reach our customer support by emailing info@danielsaltltd.com.

3.2 Return Authorisation Our customer support team will provide you with instructions on how to proceed with the return. They may issue you a return authorisation number or a return shipping label, if applicable.

3.3 Packaging and Shipping Carefully package the item to be returned in its original packaging, including all accessories and documentation. Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs, unless otherwise specified by our customer support team.

4. Refund Process

4.1 Inspection Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If the item is found to be in an unused condition and meets the requirements, we will proceed with the refund process.

4.2 Refund Options Depending on your original payment method and the circumstances of the return, we may offer one of the following refund options:

• Refund to the original payment method: If you paid by credit card, debit card, or other electronic payment methods, we will refund the purchase amount back to the same payment method used for the original transaction.
• Store credit: In some cases, we may offer a refund in the form of store credit that can be used for future purchases on our website.

4.3 Refund Timeframe Please allow 7 days for the refund to be processed after we receive the returned item. The exact timeframe may vary depending on your payment provider.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund, as deemed appropriate.

6. Contact Us

If you have any questions, comments, or concerns regarding our refunds and returns policy, please contact our customer support team at:

Daniel Salt LTD

info@danielsaltltd.com

01335 368270